Refund Policy

Dealforts operates two distinct services: a Pro Plan subscription for access to AI-powered bot features, and an escrow service for peer-to-peer transactions. This Refund Policy applies differently to each. Please read the relevant section carefully before making a purchase or initiating a transaction.

The Dealforts Pro Plan is a digital subscription that grants access to advanced bot features, unlimited scam detection, and priority seller verification.

Eligibility for refund:

You may request a full refund within 7 days of your initial subscription purchase if you have not used the bot features during that period. After 7 days, or after active use, subscriptions are non-refundable.

Renewals:

Automatic renewal charges are non-refundable once processed. You may cancel your subscription at any time before the next billing cycle to avoid future charges. Cancellation takes effect at the end of your current billing period — you retain access until then.

How to request a refund:

Email hi@dealforts.com with the subject line "Pro Plan Refund Request" within the eligible window. Include your registered email address and the date of purchase. Refunds are processed within 5–10 business days.

Dealforts acts as a neutral escrow agent for peer-to-peer transactions. When you initiate an escrow transaction, funds are held by Dealforts and only released to the seller upon your confirmation that goods or services have been received as described.

Buyer protections:

If goods are not delivered, are significantly not as described, or if the seller fails to fulfil the transaction, you are entitled to a full refund of the escrowed amount. You must raise a dispute within 72 hours of the agreed delivery deadline.

How disputes work:

Submit a dispute through your Dealforts dashboard. Our team will review evidence from both parties within 48–72 hours and issue a decision. If the dispute is resolved in your favour, funds are returned to your original payment method within 3–7 business days.

When refunds are not available:

Escrow funds will not be refunded if you confirm receipt of goods and later change your mind, if the dispute is raised outside the 72-hour window without valid reason, or if evidence suggests fraudulent dispute activity on your part.

Escrow service fees:

The escrow service fee is non-refundable once a transaction has been initiated, regardless of outcome. This fee covers transaction processing and dispute handling costs.

Refund processing times depend on your payment method and financial institution:

•**Card payments:** 5–10 business days after approval

•**Bank transfers:** 3–7 business days after approval

•**Mobile money (M-Pesa, MTN MoMo, etc.):** 1–3 business days after approval

Dealforts is not responsible for delays caused by your bank or payment provider.

The following are not eligible for refunds under any circumstances:

•Escrow service fees after transaction initiation

•Pro Plan charges for periods already used

•Subscription renewals after processing

•Any fees associated with fraudulent or disputed activity found to be in bad faith

For all refund requests and enquiries, contact our support team at hi@dealforts.com. Please include your full name, registered email address, transaction or order reference, and a brief description of your request. Our team responds within 1–2 business days.