Refund Policy

At Dealforts, we ensure secure transactions through our escrow system. Refunds are processed only under specific conditions to protect both buyers and sellers.

• Payments are held in escrow until the buyer confirms receipt and satisfaction.
• Refunds are issued if the transaction is canceled before delivery or if a dispute is resolved in favor of the buyer.
• Refunds are sent to the original payment method and may take 5–10 business days to process.

Refunds for physical products are handled through our escrow and dispute system.

• Buyers may request a refund if the item was not received within the agreed timeframe or was significantly different from the description.
• Refund requests must be submitted within 48 hours after confirmed delivery.
• Sellers will have an opportunity to respond before a decision is made.
• If approved, escrow funds are released back to the buyer.

Digital goods such as files, courses, or access codes are generally non-refundable once accessed or downloaded. However, exceptions apply when:

• The digital product is inaccessible or corrupted.
• The seller fails to deliver valid access or files within the stated period.
• The product is proven to be fraudulent or misrepresented.

Supporting evidence such as screenshots or correspondence may be required for review.

• Buyers can cancel an order and receive a full refund if the seller has not confirmed or shipped the item.
• Once the seller ships or confirms delivery, cancellations can only occur through a dispute.
• If a seller cancels before shipping, the buyer is automatically refunded in full.

When a dispute is raised, funds remain locked in escrow until reviewed by Dealforts Support.

• Our team reviews submitted evidence from both parties, including chat logs, receipts, and delivery proof.
• If the buyer's claim is validated, a full or partial refund will be issued.
• If the seller's claim is validated, funds will be released to the seller.
• The decision made by the Dealforts dispute resolution team is final once communicated.

• Refunds are not issued after a buyer confirms order completion.
• Refunds are not available for functional products as described.
• Digital products accessed or downloaded are non-refundable.
• Fraudulent refund attempts may lead to account suspension.

Filing a chargeback with your bank while a dispute is active on Dealforts may result in account suspension. Please contact our support team first — we're committed to resolving issues fairly and promptly.

To request a refund or open a dispute:

• Go to your transaction details in the Dealforts app or dashboard.
• Select "Request Refund" or "Open Dispute".
• Provide your reason, attach any relevant evidence, and submit.
• Our team will review and respond within 3–5 business days.

You may also email us directly at support@dealforts.com for complex cases.

If you have questions about this Refund Policy, please contact us: